FREQUENTLY ASKED QUESTIONS

Q: How do I register for a class online?

A: To register for a class, search for the class ID, click on the class in the catalog, or browse classes under the class tab. 

Once you click on the class, it will take you to the registration and login page. If you have an account, you can login here. If you do not have an account, you can click the link at the top of the registration page, fill out the information, and come back to this login page. To create a password after creating an account, put your email address in the "Forgot Your Password?" box at the bottom of the login window. 

If you already have an account but have not logged in on our website before, put your email in the "Forgot Your Password" box and follow the instructions to create a login. If you have a membership, it will automatically recognize it if you use the same email address associated with your account.

Once you are logged in, you can register and pay the class tuition if applicable. You will receive a confirmation email shortly after registering, where you can double check that all of the information is correct.

If your class is virtual, you will receive the Zoom link in your confirmation email. If your class is in-person, verify the time and date. Once you arrive for class, we have staff that can direct you to the correct classroom. 

 

Q: What are your class cancellation policies? 

A: Refunds and WBCA class credit will not be issued for cancellations less than 2 full business days before the class start date. Refunds or class credit will not be issued for missed classes except in extraordinary circumstances. See WBCA's full class policy here.

 

Q: What are your current COVID-19 policies in the classroom? 

WBCA is following all safety guidelines, including:

    • WBCA requires all staff to be vaccinated against Covid-19.
    • As of January 1st, 2022 we will require that all instructors will either need to have submitted their full Covid-19 vaccine status, notarized exemption and/or committed to a weekly negative PCR test.
    • WBCA recommends that all students, visitors and artists be vaccinated before entering the building or participating in in-person programs.
    • Masks are REQUIRED inside the building (and any indoor, off-site programs), regardless of vaccination status. Masks will be provided if needed.
    • WBCA will ensure thorough sanitizing of shared spaces and equipment.
    • Whenever possible, classroom doors and windows will be open.
    • Air purifiers are running in each classroom.
    • Teaching artists are required to self-assess before class; if they are sick, class will be canceled.
    • Students who are experiencing symptoms or have been in contact with anyone who is ill must contact WBCA to cancel their registration.
    • If a class is canceled due to teaching artist illness, or if a student must cancel due to Covid-19, affected students will receive a full credit or refund.
    • WBCA suggests that individuals who are not fully vaccinated, or are uncomfortable with in-person programs, consider taking part in online classes and programs at this time.

 

Q: What is a material fee? 

A: A material fee covers the cost of materials supplied by the instructor for your personal use in class. On the first day of class, bring your material fee, payable directly to the instructor via cash (exact change) or check. 

 

Q: How do I find a supply list? 

A: Supply lists can be found on the online listing for a class. If you think a supply list might be missing from the webpage, please contact us at wbca@whitebeararts.org.

 

Q: How do I register for Individual Clay Open Studios? 

A: To register for Individual Clay Open Studio, please contact the front desk via phone, 651-407-0597, or email, wbca@whitebeararts.org. Tuition for an Individual Clay Open Studio session $41 Member/$51 Non-Member (Per Day), $15 if enrolled in a regular clay class in the same month.

 

Q: Do you sell gift certificates?

Yes, gift certificates are available for purchase online or in-person. If you purchase a gift certificate online, you can either have the physical certificate mailed to you, or emailed as a PDF, depending on your preference.

 

Q: Can I host a birthday party at WBCA?

Yes! Please fill out this form if you are interested in hosting a birthday party with us.

 

Q: What is the best way to find out what shows are coming up at WBCA?

A:  Information for future exhibitions can be found at www.whitebeararts.org/exhibitions/

 

Q: Who do I contact if I have questions about current exhibitions?

A: For questions, you can call WBCA at 651-407-0597 or you can reach out to a gallery staff member through email at gallery@whitebeararts.org

 

Q: What are the gallery hours?

A:
Monday: 9:00 AM - 8:30 PM

Tuesday: 9:00 AM - 8:30 PM

Wednesday: 9:00 AM - 4:00 PM

Thursday: 9:00 AM - 8:30 PM

Friday: 9:00 AM - 4:00 PM

Saturday: 10:00 AM - 3:00 PM

 

Q: How many galleries does WBCA have?

A: WBCA's largest gallery is the Ford Family Gallery.  Information about this gallery can be found online at whitebeararts.org/exhibitions

WBCA also has gallery space in the Hall Gallery and work displayed in the Community Studio. Please see the front desk for more information and location within the building.

 

Q: Is there an entrance fee for attending an exhibition?

A: No, there is not a fee, however, donations are greatly appreciated.

 

Q: How many exhibitions does WBCA host each year?

A: The exhibitions that WBCA host annually are: Northern Lights Exhibition, Plein Air: Into Nature Exhibition, High School Visual Art Contest, and the WBCA Members' Exhibition.

 

Q: I have a large group of people I would like to take to the Ford Family Gallery, how can I arrange this?

A: The best way to reach someone directly is through email at gallery@whitebeararts.org

 

Q: Do you offer gallery tours?

A: We will try to accommodate this request. Please email gallery@whitebeararts.org.

 

Q: Are the galleries handicap accessible?

A: Yes. If you need assistance please let the front desk know.

 

Q: I would like to have a show at WBCA, who should I contact?

A: The best way to reach someone directly is through email at gallery@whitebeararts.org

 

Q: I would like to volunteer in the Gallery, who should I contact?

A: Please email gallery@whitebeararts.org