In keeping with its mission and values, WBCA is committed to providing equal access to facilities, programs, services, and employment, without regard to race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, disability, sexual orientation, membership or activity in a local commission, veteran status, or age.
WBCA’s programs and services are open to all. We will make every effort to accommodate individual needs. Please notify the office at (651) 407-0597 or email@example.com if you have any special requirements.
WBCA’s facility meets and exceeds ADA requirements. Key accessibility features include:
- Easy access to all areas of the one level building
- Fully accessible classrooms, with appropriate ventilation, lighting, and wheelchair-accessible sinks
- Fully accessible gallery, with exhibitions designed for safe navigation
- Wheelchair-accessible facility, including the reception desk at wheelchair height
- Well-lit onsite parking with designated handicap spaces
- Handicap-accessible doors and bathrooms
- Power assist entry and bathroom doors with extended open times
- Wheelchair-accessible drinking fountain
- Wheelchair-accessible outdoor workspaces for each studio classroom
If you believe access to any program or service has been denied due to a disability, you have the right to file an informal complaint or a formal grievance. We encourage you to contact the office in order to resolve any complaint informally. We will make every effort to resolve any complaint in a timely manner. It is our hope to resolve concerns and find an acceptable solution.
Should the informal process not satisfactorily address your concerns, you may file a formal grievance to Managing Director Sara Nephew (firstname.lastname@example.org) or Associate Director Andy Vollbrecht (email@example.com). Please provide a detailed response to the following:
- Information about the alleged accessibility issue including a specific description of the action or inaction that precipitated the grievance, as well as the date, place, and names of the persons involved
- Efforts made to settle the complaint informally
- Any documentation that supports the grievance
- Remedy sought
The Managing Director and Associate Director will complete a thorough investigation of the complaint and issue a written response within 14 days.
While it is hoped the complainant can resolve a grievance within the WBCA process, they have the right to file any grievance directly to the U.S. Office of Civil Rights at any time.